Woman demanded a replacement after her new CLS 300 coupe had an oil leak: “I spent 660,000 yuan on a car and hadn’t even driven a single kilometre” the woman said. The video of her protest went viral and sparked outrage
Recently a video goes viral on Chinese web. Only in Douyin, it had more than 9 million views. The video shows the woman sitting on top of a Mercedes-Benz and crying that the new car started leaking oil even before she had driven out of the dealership. She had bought it for 660,000 yuan with a down payment of 200,000 yuan, and after discovering the oil leak, her complaint was ignored for 15 days.
“I wouldn’t be doing something so embarrassing like this if we were able to discuss it reasonably,” the woman was heard yelling. Morover “I spent 660,000 yuan on a car and hadn’t even driven a single kilometre” she added. “First, you promised me a refund. Then you said that was too inconvenient, so you said you could give me a replacement. I agreed” she said.
“Then you said that was also inconvenient and offered me compensation, which I also accepted,” argued the woman. “Then yesterday, you said you could only swap the engine according to company policy. How can I accept that?”
The woman’s complaints about consumer rights received sympathy online. And the video clip spread like wildfire on Chinese micro-blogging platform Weibo.
And now the market regulator in central China’s Xi’an city has launched an investigation into a local Mercedes-Benz 4S dealership after a video of a buyer complaining about her newly bought car’s oil leak problems went viral on social media.
The woman’s complaints about consumer rights received sympathy online. And the video clip spread like wildfire on Chinese micro-blogging platform Weibo. “It’s sad to see an educated middle-class woman has to sit on a car crying to guard her consumer rights,” a user commented on Weibo.
A local market regulator has launched an investigation into the dispute, to see if the vehicle had any quality problems before it was sold. The regulator also asked the dealership to refund the customer immediately.
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